Help! Website Problems

About the Challenge Forums Month of Letters 2017 Help! Website Problems

Tagged: 

This topic contains 71 replies, has 29 voices, and was last updated by  Lyndsay Wood 9 months, 1 week ago.

  • Author
    Posts
  • #38592

    If you are having trouble with the website, please post it here and include what you were trying to do and any error messages you received.

    Known issues:
    Member activation — SOME people aren’t receiving their activation notice. Some are. I suspect it’s a spam filter thing on the receiving end.
    Friend Requests — SOLVED! Sorta. If you receive a friend request from someone who is listed as “not active” or a friend request that vanishes, it’s because their profile hasn’t been activated. Send me their username in a private message and I can manually activate it.
    Contact Form — FIXED! The contact form is working now and I’m receiving mail from it. Whew.

    --
    Mary Robinette Kowal
    http://www.maryrobinettekowal.com

  • #38706

    Olga
    Participant

    Hello,
    I have problem with posting updates. I can’t post anything because I have this message: “There was a problem posting your update, please try again.”
    I wrote quite detailed post and wanted to send it, but… :c
    If you know what to do, please help me to solve this!
    Regards,
    Olga

    • #39484

      Hi Olga, I think it was related to your membership not being activated. I think I’ve fixed that. Could you let me know if you are still having trouble posting?

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

    • #55574

      Lyndsay Wood
      Participant

      I’m having an extremely hard time trying to post in the forum. Have no idea what BBcodes are but all I’m trying to do is look for penpals

      Please feel free to add your address at: postable.com/Ninniewatkins

  • #38918

    riftvegan
    Participant

    Dearest Mary,
    Thank you for your update. Not sure if it’s related, but I’m also not getting the “announcement” emails about the new journal posts. The last one I got was “[New post] 2017 LetterMo Challenge Participant stickers” on 23 Jan.

    And Dear LetterMo Participants,
    Please help support LetterMo on Patreon, click on the graphic in the sidebar! The website doesn’t pay for itself, and it certainly doesn’t pay for the tech support which is needed right now. Every little bit helps.

    Love and Hugs to ALL,
    rift

  • #39056

    Bridget Larsen
    Participant

    I tried all day on Feb 4th to post a quest in Imreplied and sent mail and both times no matter what time of day I tried it said “there was a problem posting please try again.

    My blog: http://bridgetlarsen.blogspot.com.au/

  • #39323

    Some of these problems seem related to the theme the site was using. So I’ve updated to a new theme (still in progress) and will try to track down the rest of the bugs.

    Bridget — I’ll manually add your missing badges.

    Sofie — Those have been working for other folks, I believe, so it might be related to your member issues. I can manually award missing badges.

    --
    Mary Robinette Kowal
    http://www.maryrobinettekowal.com

  • #39504

    Christina
    Participant

    (No problem in this comment) Mary, I love the new theme. It is so clean! I blinked a few times from all the white space, it is wonderful.

  • #39508

    Lisa Carter
    Participant

    Hello everyone! I’m new as of a couple days ago. I’m having some site problems. As you know, new folks I guess can’t successfully request new friends (bummer) 🙁 I do have two new friends, but from what I understand, they are old members who have requested ME! Yay! Also, it shows says by my name, Not Recently Active. But of course, I am here! Since I am here in stealth, nobody can see my address or anything, no one can view my profile from what people have said that I’ve messaged, so it’s quite a bummer about my getting any mail :O I’m trying to write letters like crazy so folks can write back to ME!

    Experienced people, if you would, could you please friend me 🙂 I feel very solo… but I’m still trying to do the Month of Letters 🙂 Thanks!

    • #39521

      I might, MIGHT, have figured out what’s causing this. Lisa, can you tell me if your profile shows you as active, next time you visit?

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

  • #39519

    I awarded it manually. Sorry, Sofie.

    --
    Mary Robinette Kowal
    http://www.maryrobinettekowal.com

  • #39587

    Jasmin
    Participant

    *Haha* went to bed looking at the old site – woke up seeing the new.
    It’s looking great Mary and it seems to help with the activation problem. I can see Lisa for example as active now.

    https://jsama0201.wordpress.com

    • #39603

      Oh good! I’m so glad you can see Lisa now. That turns out to be related to our spammer trap, which is being a little too vigilant.

      Changing the theme is an attempt to solve a different problem. (And now I have to figure out how to change the font size in the forums.)

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

  • #39910

    Sara Glassman
    Participant

    I’m having some friendship request issues too.
    I get a notification that someone has sent a request, but when I go to confirm it the page shows that I have no requests.

    Sara Glassman - * Postable: www.postable.com/saraglassman * website: www.medusaslibrary.com

    • #40247

      Hi Sara,

      As far as we can tell, this is happening because the member isn’t fully activated yet. If you can remember their name, then I can activate them manually.

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

      • #40626

        Sara Glassman
        Participant

        Hi Mary, her name is Angela Ng.

        Thank you!
        Sara

        Sara Glassman - * Postable: www.postable.com/saraglassman * website: www.medusaslibrary.com

      • #41064

        Well. Rats. I can’t find a user by that name. Any chance you know her email address or handle?

        --
        Mary Robinette Kowal
        http://www.maryrobinettekowal.com

      • #44535

        Caryn
        Participant

        Hi Mary,
        I’m having this same issue today… a friendship request from Lydia Wilkins (@phoebscanary) but shows nothing pending when I click on it. Her profile does say ‘not recently active’ although she has several sent mail badges this week.
        Thanks!

      • #44741

        Found her. She hadn’t finished activating her account. I’ve manually activated it, so she should be accessible now.

        --
        Mary Robinette Kowal
        http://www.maryrobinettekowal.com

      • #45268

        Caryn
        Participant

        Thank you so much!!

  • #40108

    Helena Fearnley
    Participant

    I love the new site layout! Thank you so much for all of your work.

    …and now I’m going to ruin it, just to say I’ve been having trouble with achievements. I had the same issue as outlined by many above, with the site saying I didn’t have permissions to post*. In my posts for 2017 so far, they are showing as having gone through if I check my dashboard, but they don’t actually show against my activity: I had no badges (until I made a post about ten minutes ago) and my letter count shows only one point. I posted three letters each day, including today, but there was no place on the blog form to record this, and there is nowhere that I can indicate what type of mail I sent! It may be that I’m still just getting used to the new site, though, so if anyone could let me know if I’m missing something?

    * I actually was catapulted to this screen for every post the past few years but they always reflected against my activity so I never really minded!

    I’ll raise here while I can – since the start of the month, I’ve had problems with both my computers returning a “Cloudflare Error” when I try to log in to Lettermo. I’ve managed to get around it but has anyone else experienced this…?

    • #40275

      The “I sent mail today” only records that you sent mail.
      To record what type of mail you sent, you need to go to the Quests and Badges page and select the type of mail you sent. I wish we could do it all from one form, but that’s not possible at this time.

      Thanks for letting me know that Cloudflare is still sending errors.

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

    • #41097

      Jasmin
      Participant

      Here she is
      http://lettermo.com/members/tingtinga2602/

      https://jsama0201.wordpress.com

      • #41099

        Got her! Thank you.

        --
        Mary Robinette Kowal
        http://www.maryrobinettekowal.com

  • #40128

    Helena Fearnley
    Participant

    An addition – the search function is a little bit useless at the moment, because it returns NO results, or very limited ones. For example under the old system, last week I tried searching for an old penpal from previous years and I found her profile immediately to send her a message and ask if she was still active. By putting in her first name, full name, handle or country, I could have pulled up her information. I just tried all four of the above and the only thing that matched my search criteria (in this case, the country) was a blog post on stationery from 2014!!! When I received my first few letters last week I was able to find the writer through the search and add them as a friend – now I can’t do that either! I can’t even search myself successfully!

    Basically the search function has become a bit of a useless feature? Would there be any way to restore it to its former glory?

    • #40258

      Well, that’s frustrating, because I did nothing to the search feature so there’s nothing for me to undo.

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

  • #40139

    Lyn Thorne-Alder
    Participant

    I was having trouble with Letters but now I don’t see the field at all.

    Also, I’m not sure what I need to do to get “Commentator” that I haven’t done yet.

    • #40328

      The Letters tab was a holdover from a previous system and wasn’t connected to anything in this year’s site.

      I’ve manually awarded the Commentator badge.

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

  • #40165

    Elizabeth
    Participant

    Help! There doesn’t seem to be a login place! I got in via an email link in a message sent to my Hotmail…

    Elizabeth.
    On the English coast.
    Hoping to hear from creatively inclined people UK and Europe. See profile for other interests...

  • #40210

    Lyn Thorne-Alder
    Participant

    Help! There doesn’t seem to be a login place! I got in via an email link in a message sent to my Hotmail…

    Top left in the little black bar, at least for me. It took me about 10 minutes to find it. <.<

    • #41170

      Jeanette Gash
      Participant

      You’re not the only one-it took me AGES to locate it too. I thought I was going to go crazy!! LOL

      http://www.postable.com/jeanettegash

      • #42835

        I’ve tried to make it more visible. It only showed up on the menu bar if you were logged out, but I’ve changed the way that works.

        --
        Mary Robinette Kowal
        http://www.maryrobinettekowal.com

  • #40978

    petrini1
    Participant

    Yay! I can get into the site now! Thank you for getting the problems fixed. But now I have several days worth of mail to record, and the What Have You Mailed Today page says I can submit only once every 24 hours. I’ve mailed something every day; is there a way to enter it all, or am I going to be running several days behind all month?

    Cathy Petrini
    http://www.postable.com/catherinepetrini

    • #41066

      I can manually award it. How many days do I owe you?

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

  • #40984

    Brenda VR
    Participant

    In the blog I read a nice one about the papers you use for writing, I typed in a reply at the comment box at the end of the post and hit submit….but then suddenly was brought to a “wayback” post about twitter ect…so apologies but my comment will not make sense in relation to the twitter blog post…I thought I was replying to the Journal/writing papper blog post. Looks like others have done the same thing judging from the variate of comments! 😛
    Oh well. Not a big error but thought I would mention it.

    • #41081

      We have been trying to fix that for two weeks now. It’s why we moved to a new theme, which worked in testing but not in actual implementation.

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

  • #41476

    I awarded it manually. Sorry, Sofie.

    Thank you!

  • #41478

    I read that the Leaderboard was causing trouble but I could still find a sum of my achievements, my total points, on the right hand of my profile and then at the bottom of the page. I can’t find this info anymore? What am I not seeing?

    I know the achievements and the Leaderboard are just for fun but I’m curios 😉

    • #42841

      I’ll see if I can get them to work in the new theme Sofie. You aren’t missing anything, they just aren’t here.

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

      • #54330

        Mary, did you ever have any luck with the leaderboard?

      • #54485

        Hi Sofie,

        It looks like Mary has the leaderboard add-on disabled. I haven’t gotten a chance to talk to her to see what issues she was having with it. If I get a chance, I’ll look at it after some stuff settles down with work.

  • #41519

    Batwrangler
    Participant

    Thanks so much for working on this, Mary. I’m still having problems with Friend Requests. My drop-down menu when I’m logged in says I have 2, but when I click on the link, the request page says nothing is pending.

    batwrangler

    • #42844

      Those are from people who haven’t completed their activation. I can do that manually for them if you tell me their usernames.

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

  • #41597

    cessie
    Participant

    Same here… I received friend requests from @emaw and @mcuemica but once I clicked on those I got the same message: nothing is pending.
    Not sure whether they were really requesting though as @mcuemica’s profile says: not recently active.
    I know you are working on it, so it’s more a matter of letting you know than anything else 😉
    Good night from the Netherlands!

    • #41623

      Christy Shorey
      Participant

      Looking at the profile for @mcuenica (from whom I also got an email re: friend request) the profile reads like a spam bot, talking about watches and purses, with the display name of “12”

      --Christy

      www.postable.com/christyshorey

      • #42846

        Thanks for catching the spammer, Christy. I’ve logged and deleted that one.

        --
        Mary Robinette Kowal
        http://www.maryrobinettekowal.com

  • #41723

    Sylvia
    Participant

    Hi Mary — I’m new to your website so maybe I’m missing something.

    When I go to the badge “Postal Adventurer Quest,” there is no place to make a submission.

    I also don’t understand how to get the week of mail badge. I’ve logged in 6 days in a row (skipping Sunday), but don’t have the badge.

    Thanks for your help and an early “happy birthday” to you (unless you are reading this on your birthday… then it’s Happy Birthday to you!)

    Thanks for your help.

    • #42871

      Hi Sylvia, sorry about that. I’ve manually awarded both. I’m not sure why they didn’t auto-award for you.

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

      • #42877

        Oh wait! The Adventurer badge didn’t award because you’ve only logged two “Used a new mailbox.”

        --
        Mary Robinette Kowal
        http://www.maryrobinettekowal.com

      • #42911

        Sylvia
        Participant

        OK, now I understand how this works. I went to 3 different mailboxes yesterday, thinking the badge was for using three different mailboxes in one day.

        Thanks for your help.

  • #42109

    petrini1
    Participant

    I can manually award it. How many days do I owe you?

    Thanks, Mary!
    I’ve logged in what I sent on Feb. 1 & 2 (though I posted them several days late). So I guess I need to have four days added, for Feb. 3, 4, 6, and 7, to catch up.

    Cathy Petrini
    http://www.postable.com/catherinepetrini

    • #42898

      Done.

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

  • #42494

    Elizabeth
    Participant

    I got the “12” request too – looks like an advert?

    Elizabeth.
    On the English coast.
    Hoping to hear from creatively inclined people UK and Europe. See profile for other interests...

  • #42594

    Lisa Fries
    Participant

    Is it just me, or do the posts on some of the forum boards (e.g., the penpals 2017 one) show up in a strange, non-chronological order?

    • #42908

      I think it’s because I didn’t have threading turned on at the beginning of the year, and now I do, so people’s replies are turning up in response to the post that they were specifically replying to.

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

      • #43262

        Lisa Fries
        Participant

        Oh, that makes sense. Thanks!

  • #43111

    LR McArthur
    Participant

    Can you check on the Postal Adventure Quest Badge and the Commentator Badge for me, please. I think these should have happened by now.

    Thanks!

    "Letter writing is the only device for combining solitude with good company." ~Lord Byron

    Please click this link and enter your contact information www.postable.com/lrmcarthur
    InCoWriMo 2017 Participant https://incowrimo-2017.org/ Letter Writers Alliance Member

  • #43292

    Anna M
    Participant

    I’m having trouble with the Postal Adventurer Badge. I’m sure I’ve logged that I posted things in three different post boxes.

    Member Letter Writer's Alliance

  • #44386

    Carrye
    Participant

    As I check through the Forums, I’m noticing that the ability to navigate through more than the first page of replies is gone. The pages at the top that link to the next page are missing. I know they were there yesterday. 🙂

    www.postable.com/mizlit / Postcardly referral: https://postcardly.com/ref/0polzmqh /Patreon Member/SendSomething.Net
    InCoWriMo 2017 Participant https://incowrimo-2017.org/ Letter Writers Alliance Member

    • #44752

      All the replies are on one page now. There aren’t multiple pages to go through.

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

  • #45925

    Annika Siegers
    Participant

    I am sorry to say but the new format is very hard to find everything. I can’t find my own profile without going into a badge and click on my picture. I can’t find new friends and I can not search a person who have sent me something thru lettermo

    • #45937

      *Your profile should be in the upper right corner, where it’s always been. I believe there is a black bar across the very top of the screen and it should say, “Howdy, [your name]” with your picture. Click that.
      *The participant list is under “Fun things” where it’s always been. From there you can search for people.

      --
      Mary Robinette Kowal
      http://www.maryrobinettekowal.com

  • #46427

    Christina
    Participant

    Hi MRK:

    Are the ‘Users Reported’ notifications reaching your inbox? I ask as, to me, @omnijarexx24 and @accumulator appear to be new and nonparticipatory spam accounts.

  • #46517

    Hi MRK:

    Are the ‘Users Reported’ notifications reaching your inbox? I ask as, to me, @omnijarexx24 and @accumulator appear to be new and nonparticipatory spam accounts.

    Hi Christina!

    My name’s Nathan and I’m helping Mary out with some of the administrative tasks of the website. Thanks so much for bringing those users to our attention. I’ve removed their spam posts, flagged the accounts, and blocked them from posting further. I’ll try and be on the lookout for more, but please let us know if you see any. Thanks!

  • #47335

    petrini1
    Participant

    Hi, Mary!
    Happy Valentine’s Day!

    I have mailed from many new mailboxes (I think today’s makes 6) but I can’t figure out how to get the Postal Adventurer Quest badge. What do I need to do?

    Thanks!
    -Cathy

    Cathy Petrini
    http://www.postable.com/catherinepetrini

  • #47474

    Hi Cathy!

    I’m looking at the criteria for the Postal Adventurer Quest badge and, as far as I can tell, you should have earned it. Let me check a few things on the configuration quick and make sure it’s setup correctly. If not, I’ll go ahead and award you the badge.

    Nathan

  • #53534

    petrini1
    Participant

    I’ve had many days when I didn’t get a chance to log in and post what I’d sent. Is the site still allowing me to do that only once every 24 hours? Is there any way around it, so I can catch up with the days I didn’t post without bothering you every time I miss a day?

    Cathy Petrini
    http://www.postable.com/catherinepetrini

  • #53661

    The badge is currently configured so you can only get it once per day. It’s possible for me to change it, but I’d like to check with Mary before I make that kind of configuration change.

  • #54855

    Joe
    Participant

    Rather than having some achievements missing, it looks like I was awarded one that I didn’t earn. I just now submitted an entry for “Postal Explorer”, because I found and used a new mailbox this morning. However, in addition to “Postal Explorer”, I was awarded “Postal Adventurer” — despite having only used *one* non-standard mailbox. So, alas: I must ask if you can remove it. I wouldn’t worry about it if it were earlier in the month, but I’m fairly certain I’m not going to use two more unusual mailboxes today.

    • #54915

      Thanks for letting me know, Joe. I’ve removed the extra badge for you.

  • #55546

    Alicia Tam
    Participant

    hi
    I’m having some site problems. I guess can’t successfully request new friends. I do get a friend request but I can’t add her as my friend. Also, it shows says by my name, Not Recently Active.

You must be logged in to reply to this topic.